Refund Policy

Last updated: October 1, 2026

At Orevallo, we are committed to providing high-quality logo design services and a positive experience for every client. Because our products are customized digital design services, we have specific guidelines regarding refunds and cancellations.

1. Custom Design Services

All Orevallo logo design packages are custom-made for each client. Once work has started on a project, our design team invests time and creative resources into developing your requested design.

For this reason, orders are generally non-refundable once the design process has started.

2. Cancellation Before Work Begins

If you change your mind and request a cancellation before our design team has started working on your project, you may be eligible for a full refund.

To request a cancellation, contact us as soon as possible at:

Support@orevallo.com

Once the design process has started, cancellation requests may no longer qualify for a refund.

3. Revisions

We want you to be satisfied with your final logo. If the initial concept does not fully match your expectations, you may request revisions according to the package you purchased.

We encourage clients to provide clear feedback, references, preferences, and brand information so our designers can better understand the desired direction.

A request for revisions does not automatically qualify as a refund.

4. Completed Designs

Once the agreed design work has been completed and the final files have been delivered, the order is considered fulfilled.

Refunds are generally not available for completed projects, since the service involves customized creative work that cannot be returned in the same way as a physical product.

5. Duplicate Orders

If you accidentally purchase the same service more than once, please contact us at Support@orevallo.com as soon as possible.

If the duplicate order has not yet entered production, we may be able to cancel and refund the duplicate purchase.

6. Technical or Delivery Issues

If you experience a technical issue with accessing your purchased files or receiving your completed design, please contact our support team.

We will make reasonable efforts to resolve the issue and provide access to the files or service you purchased.

7. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Chargebacks

Before initiating a chargeback or payment dispute, we strongly encourage you to contact our support team so we can investigate and resolve the issue.

We are committed to working with our customers to find a fair solution to legitimate concerns.

9. Exceptions

In exceptional circumstances, Orevallo may review a refund request on a case-by-case basis.

Approval of an exception does not create an obligation to provide refunds in similar circumstances in the future.

10. Contact Us

If you have questions about this Refund Policy or would like to request a cancellation or refund, please contact us:

Orevallo
Email: Support@orevallo.com
Website: Orevallo.com

We will review your request and respond as soon as reasonably possible.

By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.